aqu999 Privacy Policy

The following personal information may be collected when you register on and use the aqu999 platform:

• Full name, date of birth, and national ID number (for age verification)
• Active mobile number and email address
• Payment details including bKash, Nagad, or Rocket number
• Bank account details (where applicable)
• Current address and postal code

When you visit the aqu999 website, certain information is collected automatically:

• IP address and device identification number
• Browser type, version, and operating system
• Pages visited, session duration, and click activity
• Data from cookies and similar tracking technologies
• Referral source (which site you came from)

aqu999 uses your personal information only for the following legitimate purposes:

• Account management: Registration verification, login security, and account maintenance.
• Identity and age verification: Preventing those under 21 from using the platform.
• Financial transactions: Correctly processing deposits, withdrawals, and bonus payments.
• Customer support: Resolving your complaints and questions promptly.
• Fraud prevention: Detecting unusual activity to keep your account secure.
• Responsible gaming: Identifying problematic gambling patterns and providing necessary support.
• Service improvement: Enhancing platform features and user experience.

If you consented to marketing communications at the time of registration, aqu999 may send you promotional offers, bonus updates, and notifications about new games. You can withdraw this consent at any time from your account settings or by contacting our support team directly.

aqu999 does not sell, rent, or share your personal information with unauthorised third parties. However, information may be disclosed in the following limited circumstances:

• Payment processors: Payment providers such as bKash, Nagad, Rocket, and banks receive the information necessary to complete transactions.
• Identity verification services: Authorised verification organisations for the KYC (Know Your Customer) process.
• Technology partners: Technology service providers required to operate the platform, who are bound by strict confidentiality agreements.
• Legal obligations: In response to a court order or a lawful request from a government authority.
• Fraud prevention: With relevant authorities to address security threats.

aqu999 uses the highest industry-standard security technology to keep your information safe:

• 256-bit SSL encryption — applied to all data transmissions
• Two-Factor Authentication support
• Secure server infrastructure and regular security audits
• Firewall and intrusion detection systems
• Passwords and sensitive information stored in encrypted databases
• Access logging and real-time monitoring

Alongside technical measures, aqu999 also ensures data protection at the organisational level:

• Only authorised staff have access to personal information
• All staff receive regular data protection training
• Information is retained only for the minimum period necessary
• Regular security assessments and vulnerability testing are conducted

The aqu999 website uses cookies and similar technologies. Cookies are small data files stored in your browser.

• Essential cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
• Performance cookies: To understand which parts of the site are used most.
• Functionality cookies: To remember your preferences and settings (language, theme, etc.).
• Analytics cookies: To monitor and improve platform usage.

You can decline performance and analytics cookies through your browser settings. However, this may limit some functionality of the website.

aqu999 does not retain any information beyond the period necessary. The general policy is as follows:

• Information for active accounts is retained for as long as the account remains active.
• Even after an account is closed, certain information is retained for a set period in accordance with legal and financial regulations.
• Transaction records are retained for an appropriate period in accordance with relevant regulations.
• When marketing consent is withdrawn, the relevant information is updated immediately.
• At the end of the defined period, information is securely deleted or anonymised.

As an aqu999 user, you have the following rights over your personal information:

• Right of access: The right to know what information we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information in certain circumstances.
• Right to restrict processing: The right to request that use of your information be limited during a legal process.
• Right to data portability: The right to receive your information in a structured format.
• Right to object: The right to object to the processing of your information for certain purposes.
• Right to withdraw consent: The right to withdraw consent to marketing communications at any time.

To exercise these rights, contact our support team via live chat or email.

You may request to close your aqu999 account at any time. After the account is closed:

• Any existing balance may be withdrawn in accordance with the applicable terms.
• Information required under legal and financial regulations will be retained for the specified period.
• Unnecessary information will be securely deleted.

aqu999 is strictly not intended for anyone under the age of 21. We do not knowingly collect any personal information from minors. If we become aware that a minor has provided information, that information will be deleted immediately and the associated account will be closed. Parents or legal guardians may contact us to request deletion of information.

aqu999 may update this Privacy Policy from time to time. Changes will be published on this page with a new effective date. For significant changes, we will endeavour to notify you by email or platform notification.

Continued use of the platform after changes have been made will be considered acceptance of the updated policy. We therefore recommend visiting this page regularly.

This Privacy Policy has been prepared in accordance with applicable international data protection standards and generally accepted data privacy principles. In the event of any dispute, the English version of this policy (if available) shall be considered final.